JCS Trinity Seasoning

Our Story

Don

Don, also known as the Fire Chief, has spent his whole adult life in the food business. He started at 16 in fast food, worked every position in New Orleans restaurant kitchens up to sous chef, and went on to own his own restaurant. Cooking has always been his passion.

For Don, it has always been about bringing people joy. Good food and good memories do that in a way that is deeply human, and it lasts.

He earned the nickname "Fire Chief" in those New Orleans kitchens for his ability to fire up anything: cooked to temperature, delicious and ready to serve.

During those years he developed his own spice blends, including a chef’s blend he used on almost everything. Most chefs have favorite blends of the spices they reach for most. The best part of those blends is that they’re made with the freshest spices and very little salt, because they’re mixed by hand for the line and for the chef’s own kitchen.

That is how Fire Chief Gourmet began: a collection of fresh, small-batch spice blends shared with friends and customers. The blends became so popular that we started selling them online.

Maureen

A few years later, Don’s wife, Maureen, who had spent her career in high-stress corporate jobs, was diagnosed with Crohn’s disease. It was her second autoimmune diagnosis; she had been diagnosed with rheumatoid arthritis about six years earlier.

She set out to learn everything she could about inflammation and how food affects it. That is where these spice blends became essential. They let her cook simple, clean meals that still tasted wonderful.

Eating clean. Eating real food. It was no longer just a good idea or something she should do; it was absolutely critical. Gone were the rich sauces of New Orleans. Gone were the processed foods. In their place: high-quality proteins cooked in a little olive oil with very fresh spices.

Because you can truly enjoy food, real food, simply by bringing out its natural flavor, without the high-fat, high-salt, processed shortcuts that are such a big part of the American diet.

Our goal now is to share those recipes and cooking hacks so you can see how easy it is to cook fresh, cook simple and enjoy food the way it was meant to be enjoyed.

Real food. Real spices. Made easy.

firechiefgourmet.com

At Fire Chief Gourmet, any we offer free shipping for any order over $25. 

We accept Visa, Mastercard, JCB, Discover, American Express and Diners Club credit and debit cards.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, spice blends and olive oil blends cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firechiefgourmet@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at firechiefgourmet@gmail.com and send your item to: 500 Pocahontas Drive, Fort Walton Beach, FL, 32547, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 500 Pocahontas Drive, Fort Walton Beach, FL, 32547, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.