Fire Dust

Cooking Simplified.

For 10 years, we've been creating custom spice blends and infused oils with one goal in mind. To foster a simple approach to cooking and to help people learn to create healthy, home cooked meals simply and easily. Cooking should never be complicated or stressful. Natural, organic flavors that come from using fresh spices, oils, herbs and seasonings are all that you need to feed your family the kind of honest, real food they deserve.

Fresh Spices and Herbs

You don't need to spend hours prepping recipes or parsing through a meal delivery box in order to cook healthy, delicious meals. Sometimes those approaches are not only time consuming but overly complicated and expensive. That's why we created Flavor Tips - a collection of five steps or less instructions on how to use fresh spices and herbs to cook simple, healthy meals right away.

Mission

Our mission is to be a Champion for a return to healthy, home-cooked meals that are shared around a table with family and friends. To help create people achieve balance in their diet by learning to cook meals with simple, essential flavors that are easy to understand and simple to make.

Our Approach

Inspired by that notion of balance, what we try to do here is provide simple ways to help people introduce a more balanced diet into their lives that move past the salty and sweet focus that is the typical American diet. By using the freshest herbs and spices in easy to follow home-cooked recipes, it is easy to introduce that balance into your life and your cooking.

At Fire Chief Gourmet, any we offer free shipping for any order over $20. In the United States Orders up to $6.00 are shipped for $1.95 and orders from $6 to $20 are shipped for $4.95. International orders are subject to those rates.

We accept Visa, Mastercard, JCB, Discover, American Express and Diners Club credit and debit cards.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, spice blends and olive oil blends cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firechiefgourmet@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at firechiefgourmet@gmail.com and send your item to: 500 Pocahontas Drive, Fort Walton Beach, FL, 32547, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 500 Pocahontas Drive, Fort Walton Beach, FL, 32547, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.